We handle sensitive personal information with care.
Selfdrive4x4.com is a trading name of Tongasabi Travel B.V. (hereinafter referred to as “Selfdrive4x4”, “we” or “us”). We are responsible for processing personal data as described in this Privacy Statement.
Tongasabi Travel B.V.
Address: Valutaboulevard 30, 3825 BT Amersfoort, the Netherlands
Telephone: 085 400 0335 (landline)
Email: info@selfdrive4x4.com
Depending on your contact with us, we process the following personal data, among other things:
For a quotation or contact request
● first and last name;
● gender (optional);
● email address;
● telephone number;
● country of residence;
● content of your request.
When making a booking
● name details;
● date of birth;
● address details;
● email address;
● telephone number;
● travel party details;
● flight details;
● emergency contact details;
● driving licence details;
● passport details, where required by local rental companies or authorities.
When using our website
● IP address;
● browser data;
● device data;
● cookie data;
● website usage data.
We process personal data solely for the purposes listed below:
Purpose - Providing quotations
Legal basis - Taking pre-contractual measures
Purpose - Processing travel and car hire bookings
Legal basis - Performance of a contract
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Purpose - Payments and invoicing
Legal basis - Legal obligation and performance of a contract
Purpose - Customer service
Legal basis - Legitimate interests
Purpose - Emergencies during travel
Legal basis - Legitimate interests
Purpose - Fraud prevention and security
Legal basis - Legitimate interests
Purpose - Newsletters
Legal basis - Consent
Purpose - Legal obligations (tax records)
Legal basis - Legal obligation
Purpose - Website analysis and improvement
Legal basis - Consent or legitimate interests
In some cases, we process sensitive data that is necessary for the performance of your trip, such as:
● a copy of your driving licence;
● passport details;
● medical information where this is necessary for your travel arrangements.
We limit this processing to what is strictly necessary.
To provide our services, we may share personal data with:
● car rental companies;
● accommodation providers;
● excursion providers;
● insurers;
● payment service providers;
● IT service providers;
● CRM providers;
● government authorities where legally required.
We enter into data processing agreements where necessary.
Because we organise trips outside Europe, personal data may be shared with suppliers in countries including:
● Namibia;
● Botswana;
● South Africa;
● Zimbabwe;
● Zambia;
● Mozambique.
Where personal data is processed outside the European Economic Area (EEA), we ensure appropriate safeguards in accordance with Article 46 of the GDPR, such as:
● Standard Contractual Clauses (SCCs);
● additional security measures;
● cooperation with parties that demonstrably comply with data protection legislation
We do not retain personal data for longer than necessary.
Quotation requests without a booking - 12 months
Booking and travel data - 5 years
Invoices and financial records - 7 years
Complaints and disputes - 5 years after resolution
Newsletter data - Until you unsubscribe
Website and cookie data - See the Cookie Policy
If legal obligations require a different retention period, we will comply with those obligations.
You have the right to:
● access your personal data;
● correct your personal data;
● have your personal data deleted;
● restrict processing;
● object to processing;
● withdraw your consent;
● transfer your data to another organisation (data portability).
Requests can be submitted by email to: info@selfdrive4x4.com
We will generally respond within one month.
We only send marketing communications if:
● you have given your consent; or
● the law permits us to do so on the basis of an existing customer relationship.
Every newsletter includes an unsubscribe link.
Our website uses cookies. We use:
Functional cookies
Necessary for the website to function.
Analytical cookies
Used to improve website performance.
Marketing cookies
Only used with your consent. When you first visit our website, we display a cookie banner that allows you to manage your preferences. More detailed information can be found in our Cookie Policy.
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access or unwanted disclosure. These measures include:
● SSL/TLS encryption;
● multi-factor authentication (MFA);
● access restrictions;
● logging;
● periodic security checks;
● data processing agreements with suppliers.
If you have any questions or complaints about the processing of your personal data, please contact us. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). More information is available at: https://www.autoriteitpersoonsgegevens.nl
We may amend this Privacy Statement when required by changes in legislation or our services. The most recent version will always be published on our website.